Comentarios recientes
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- Neutrales
- Negativas
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4,0
Ventajas: Fair value for money
Desventajas: The pickup location had closed down and no one informed me. I went to the alternate location which was posted on a sign on their closed door. That location said my booking was with a third hire location. When I eventually received a vehicle it was used previously by a heavy smoker. The residual of our was so strong it infiltrated by clothes. I am not a smoker. Overall a very poor experience
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6,0
Ventajas: Decent weekly rate.
Desventajas: I asked the staff if I didn't need the car I rented for a whole week would I be able to be refunded any money. After that staff turned rude to me & was not helpful at all.
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9,2
Ventajas: Not any fault of Enterprise, but the car rental facility at IAH is vast and confusing for many people.
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2,0
Ventajas: The air conditioning was very nice on such a warm day.
Desventajas: I could not get the car because I didn't have a physical credit card. My replacement card is in the mail but apparently they have to have the card to swipe. My virtual card was not acceptable.
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4,4
Ventajas: Helpful/friendly customer service
Desventajas: Car was not ready on time like it was supposed to be. This is my second rental in two weeks and there was a problem the first time and now another problem. I will not be coming back after this time...you are costing me money by delaying me!!
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10,0
Ventajas: Staff were very helpful and knowledgeable and were able to answer all of my questions.
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10,0
Ventajas: Staff was friendly and helpful. The pickup/drop off was easy and efficient.
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9,2
Ventajas: Very nice and professional staff
Desventajas: The vehicle wasn’t vacuumed also this minivan was a bit uncomfortable
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2,0
Ventajas: Nothing. Kayak sent me to an address that enterprise no longer exists. So I was stranded without a car. Had to Uber
Desventajas: Actually getting my car per my reservation. The location for pick up no longer exists
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9,6
Desventajas: Really awesome service, quick, had the car I selected ready to go with no delays.
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2,0
Ventajas: At pick up the staff hand the cars in a dark spot and pretty much do not let you check the car very much, but at Drop Off they inspect the car with magnifying glass. The drop off person was absolutely rude and made a damage complaint on the car for something that I did’t do to the car, plus argued that the dent was 2 times bigger than wat it really was just to be able to charge me for that. Awful service at drop of.
Desventajas: Would been better if I would of use a different company that really do the process as they are supposed to do from de beginning.
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10,0
Ventajas: Every part of our car rental experience was exceptional. Every service member was beyond professional and efficient and very friendly!
Desventajas: Nothing. It was outstanding service!
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9,2
Ventajas: Not any fault of Enterprise, but the car rental facility at IAH is vast and confusing for many people.
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10,0
Ventajas: Staff were very helpful and knowledgeable and were able to answer all of my questions.
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10,0
Ventajas: Staff was friendly and helpful. The pickup/drop off was easy and efficient.
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9,2
Ventajas: Very nice and professional staff
Desventajas: The vehicle wasn’t vacuumed also this minivan was a bit uncomfortable
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9,6
Desventajas: Really awesome service, quick, had the car I selected ready to go with no delays.
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10,0
Ventajas: Every part of our car rental experience was exceptional. Every service member was beyond professional and efficient and very friendly!
Desventajas: Nothing. It was outstanding service!
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4,0
Ventajas: Fair value for money
Desventajas: The pickup location had closed down and no one informed me. I went to the alternate location which was posted on a sign on their closed door. That location said my booking was with a third hire location. When I eventually received a vehicle it was used previously by a heavy smoker. The residual of our was so strong it infiltrated by clothes. I am not a smoker. Overall a very poor experience
opinión proveniente de
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6,0
Ventajas: Decent weekly rate.
Desventajas: I asked the staff if I didn't need the car I rented for a whole week would I be able to be refunded any money. After that staff turned rude to me & was not helpful at all.
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2,0
Ventajas: The air conditioning was very nice on such a warm day.
Desventajas: I could not get the car because I didn't have a physical credit card. My replacement card is in the mail but apparently they have to have the card to swipe. My virtual card was not acceptable.
opinión proveniente de
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4,4
Ventajas: Helpful/friendly customer service
Desventajas: Car was not ready on time like it was supposed to be. This is my second rental in two weeks and there was a problem the first time and now another problem. I will not be coming back after this time...you are costing me money by delaying me!!
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2,0
Ventajas: Nothing. Kayak sent me to an address that enterprise no longer exists. So I was stranded without a car. Had to Uber
Desventajas: Actually getting my car per my reservation. The location for pick up no longer exists
opinión proveniente de
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2,0
Ventajas: At pick up the staff hand the cars in a dark spot and pretty much do not let you check the car very much, but at Drop Off they inspect the car with magnifying glass. The drop off person was absolutely rude and made a damage complaint on the car for something that I did’t do to the car, plus argued that the dent was 2 times bigger than wat it really was just to be able to charge me for that. Awful service at drop of.
Desventajas: Would been better if I would of use a different company that really do the process as they are supposed to do from de beginning.
opinión proveniente de
