Valoraciones de viajeros
Opinión general
7,9
Bueno
Basado en 1.564 opiniones
Abordaje
7,8
Confort
7,9
Tripulación
8,3
Entretenimiento
7,8
Comida
7,7
Encuentra vuelos baratos en Hainan Airlines
Ida y vuelta
Económica
Información sobre Hainan Airlines
| Código IATA | HU |
|---|---|
| Rutas | 658 |
| Ruta principal | Pekín Capital a Haikou Meilan Intl |
| Aeropuertos en los que opera | 85 |
| Aeropuerto principal | Pekín Capital |
Comentarios recientes
Puntuación de viajeros
202
154
71
35
52
-
4,5
Ventajas: Na
Desventajas: Over one and an half hours delay - sitting on the airplane
opinión proveniente de
-
10,0
Desventajas: Everting was Good no complain.
opinión proveniente de
-
10,0
Ventajas: Lots of movie options, the food was good (had multiple food dish options for each meal)
opinión proveniente de
-
8,3
Ventajas: Good and pleasant service, new plane very clean including regular WC cleanups
Desventajas: Boarding could have been done in groups
opinión proveniente de
-
10,0
Ventajas: Crew and food are excellent
opinión proveniente de
-
2,0
Ventajas: I would like to never fly through China again
Desventajas: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
opinión proveniente de
-
10,0
Ventajas: Everything was great, service on flight was really nice.
Desventajas: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
opinión proveniente de
-
5,3
Ventajas: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Desventajas: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
opinión proveniente de
-
8,6
Desventajas: perfect flight
opinión proveniente de
-
2,0
Ventajas: Seat
Desventajas: Entertainment
opinión proveniente de
-
2,0
Ventajas: Price
Desventajas: On time boarding
opinión proveniente de
-
2,0
Ventajas: En cuanto a la comodidad y el servicio en general fue aceptable, pero el personal casi no habla inglés.
Desventajas: Perdieron mi equipaje y sigo sin recuperarlo. Claramente deberían mejorar ese aspecto. No vuelo nunca más con esta compañía y no se la recomendaría a nadie. .
opinión proveniente de
-
6,3
Ventajas: New aircraft used like their 787-800s
Desventajas: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
opinión proveniente de
-
6,3
Ventajas: For the price, Hainan is a good value.
Desventajas: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
opinión proveniente de
-
10,0
Ventajas: Hainan airline it's just amazing.
Desventajas: They did everything on high customer expectations level.
opinión proveniente de
-
9,6
Ventajas: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Desventajas: The flight was delayed for more than two hours. Upset with it.
opinión proveniente de
-
9,6
Desventajas: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
opinión proveniente de
-
5,0
Ventajas: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
opinión proveniente de
-
7,3
Ventajas: Good entertainment system
Desventajas: Chaotic boarding process
opinión proveniente de
-
7,3
Desventajas: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
opinión proveniente de
-
2,0
Ventajas: We like the people doesn’t even want to help you !!!!!
Desventajas: The worst customer service and Communication airline ever. A lot of things can be done better
opinión proveniente de
-
7,6
Ventajas: The crew was great!
Desventajas: More space
opinión proveniente de
-
7,0
Ventajas: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Desventajas: The switch from one terminal to the next was horrible
opinión proveniente de
-
7,6
Ventajas: Entertainment system
Desventajas: Food
opinión proveniente de
-
2,0
Desventajas: I miss the flight and I need to change it please
opinión proveniente de
-
9,6
Desventajas: Poor connection
opinión proveniente de
-
2,0
Ventajas: I did not like it.
Desventajas: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
opinión proveniente de
-
2,0
Ventajas: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Desventajas: Do not offer a route that you are not going to or have approval to fly.
opinión proveniente de
-
10,0
Ventajas: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
opinión proveniente de
-
9,6
Desventajas: Food
opinión proveniente de
-
9,6
Desventajas: Food
opinión proveniente de
-
10,0
Ventajas: 787 Plane, leg space, polite and beautiful staff + service.
Desventajas: Need to improve on food
opinión proveniente de
-
8,0
Ventajas: Yes
Desventajas: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
opinión proveniente de
-
10,0
Ventajas: too early to say
opinión proveniente de
-
8,6
Ventajas: did not get lost
Desventajas: in Xian, had been led to walk long distance and wait in wrong gate
opinión proveniente de
-
8,8
Ventajas: Smiles，answer calls, clean toilets
Desventajas: Some notes in toilet might be inaccurate like ask us to install waste bin?
opinión proveniente de
-
6,6
Ventajas: Seating was Comfortable.
Desventajas: Cancel the day of the flight. Had to leave the next day.
opinión proveniente de
-
8,6
Ventajas: Excellent crew, kind, helpful and smiling Nice food Good plane
Desventajas: Limited movie selection, considering this long flight
opinión proveniente de
-
10,0
Ventajas: Hawaiian really is a hospitable airline, they have a good heart.
opinión proveniente de
-
2,0
Ventajas: NADA EL VUELO SE CANCELO
Desventajas: CANCELARON EL VUELO Y ME HICIERON PERDER $.700 DOLARES
opinión proveniente de
-
2,0
Ventajas: NADA, EL VUELO SE CANCELÓ
Desventajas: NO PUEDEN CANCELAR UN VUELO SOLO PORQUE LES DA LA GANA, PERDI EL VUELO A MIAMI Y PERDI $.700 DOLARES
opinión proveniente de
-
9,0
Desventajas: More movies in different languages
opinión proveniente de
-
9,6
Ventajas: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Desventajas: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
opinión proveniente de
-
9,3
Ventajas: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Desventajas: The domestic flight food was only bearable.
opinión proveniente de
-
5,0
Ventajas: Crew was attentive
Desventajas: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
opinión proveniente de
-
10,0
Desventajas: Airline lounges
opinión proveniente de
-
10,0
Desventajas: Airline Lounges
opinión proveniente de
-
10,0
Ventajas: Comfortable, kind staff, and great amenities provided on board.
opinión proveniente de
-
10,0
Ventajas: Awesome!
Desventajas: Nothing!
opinión proveniente de
-
10,0
Ventajas: Very happy with all the services!
opinión proveniente de
-
10,0
Ventajas: Great crew. Food. Lay flat bed.
opinión proveniente de
-
3,3
Desventajas: The seat super uncomfortable and narrow.
opinión proveniente de
-
4,3
Ventajas: Nice plane and crew.
Desventajas: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
opinión proveniente de
-
4,3
Desventajas: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
opinión proveniente de
-
7,6
Ventajas: Nice crew
Desventajas: My passport number was incorrect leading to an inconvenience at check in
opinión proveniente de
-
10,0
Desventajas: No habia counter del check in de la aerolinea y ningun letrero en inglés.
opinión proveniente de
-
8,3
Desventajas: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
opinión proveniente de
-
9,6
Ventajas: More leg room for economy class would always be much appreciated.
opinión proveniente de
-
2,0
Ventajas: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Desventajas: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
opinión proveniente de
-
10,0
On time
Ventajas: Customs really fast
opinión proveniente de
Estado del vuelo
Mapa de rutas de Hainan Airlines
Principales aeropuertos en los que opera Hainan Airlines
- Aeropuerto Pekín Capital (PEK)
- Aeropuerto Haikou Meilan Intl (HAK)
- Aeropuerto Shenzhen (SZX)
- Aeropuerto Cantón-Baiyun (CAN)
- Aeropuerto Xi'an (XIY)
- Aeropuerto Sanya Phoenix Intl (SYX)
- Aeropuerto Hangzhou (HGH)
- Aeropuerto Changsha Huanghua Intl (CSX)
- Aeropuerto Chongqing (CKG)
- Aeropuerto Zhengzhou (CGO)
- Aeropuerto Ürümqi (URC)
- Aeropuerto Wuhan (WUH)
- Aeropuerto Nankín Lukou Intl (NKG)
- Aeropuerto Shangai Pu Dong (PVG)
- Aeropuerto Taiyuan (TYN)
Información de contacto de Hainan Airlines
- HU Código IATA
- +86-898-95339 Llamar
- hainanairlines.com Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.